Shipping policy

Shipping Coverage

Emitever ships orders to eligible destinations using established parcel carriers and third-party fulfillment services.

The carrier assigned to an order may vary depending on the delivery destination, fulfillment location, inventory availability, service availability, and package requirements. Carrier and tracking information will be provided after shipment when available.

U.S. Shipping Costs

For orders shipped within the United States:

• Standard shipping is $10 for orders under $100
• Standard shipping is free for orders of $100 or more
• Expedited shipping options may be available for an additional charge shown at checkout

Any shipping charge displayed during checkout represents the applicable rate for that order.

Order Processing Time

Orders are typically processed and fulfilled within 1–2 business days after payment confirmation.

Processing time does not include weekends or holidays.

During periods of high order volume, fulfillment times may be slightly extended. We make reasonable efforts to process orders as quickly as possible.

Order Fulfillment

Emitever.com orders delivered within the United States are fulfilled from U.S.-based inventory through third-party fulfillment services, including Amazon Multi-Channel Fulfillment (MCF).

The specific U.S. fulfillment center used for an order may vary depending on inventory availability and the customer’s delivery destination.

Emitever’s registered office in Hong Kong is our corporate registration address and is not a shipping, fulfillment, or return location.

Returns should only be sent to the return address provided through our authorized return process.

Shipping & Delivery Time

After an order has shipped, estimated transit time is:

3–10 business days

Delivery times may vary depending on destination, carrier, fulfillment location, weather conditions, holidays, service disruptions, and other circumstances outside our direct control.

Delivery dates are estimates and are not guaranteed.

Combined with normal processing time, customers should generally allow approximately 4–12 business days from order placement to delivery.

Shipping Confirmation & Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information when available.

Carrier tracking information may take up to 24 hours after shipment to become active.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you believe you entered an incorrect shipping address, contact us as soon as possible at:

b2b@emitever.com

Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Emitever is not responsible for:

• Packages delivered to an incorrect address supplied by the customer
• Delivery delays or losses resulting from incomplete or incorrect address information
• Additional carrier or fulfillment charges resulting from address corrections or reshipment

Additional shipping charges may apply if an order must be reshipped.

Lost, Delayed, Damaged, or Missing Shipments

Once an order has been transferred to the carrier, delivery timing and package handling are subject to the carrier’s operations.

If a shipment:

• Is lost in transit
• Arrives damaged
• Contains missing items
• Appears to be missing after the expected delivery date

please contact us at b2b@emitever.com within 5 business days of the delivery date or expected delivery date.

Please include your order number and any relevant photos, tracking information, or other details that may help us investigate the issue.

Emitever may work with the carrier or fulfillment provider to review available shipment information and determine an appropriate resolution.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, please first:

• Confirm the shipping address shown on your order
• Check the delivery location, mailbox, porch, garage, or other secure areas
• Check with household members, neighbors, building management, reception desks, or mailrooms
• Review any carrier-provided proof of delivery or delivery photo

A carrier delivery scan does not automatically qualify an order for a replacement or refund.

If tracking confirms successful delivery to the address provided during checkout, replacement or refund requests will be reviewed individually and are not guaranteed.

Claims involving suspected package theft may require additional information or documentation where reasonably available.

Emitever cannot guarantee replacement or reimbursement for packages that were confirmed as delivered and were subsequently lost, misplaced, or stolen after delivery.

International Shipping

International shipping may be available for selected destinations when offered during checkout.

Available international shipping services, rates, and estimated delivery times will be displayed during checkout where applicable.

Customs, Duties, and Taxes

For international shipments:

• Customers are responsible for applicable customs duties, taxes, import fees, brokerage fees, and clearance charges imposed by local authorities
• Customs processing may affect delivery time
• Customers may be responsible for communicating with local customs authorities when necessary
• Emitever is not responsible for delays caused by customs inspections, clearance procedures, or local import restrictions

If an international shipping option is not shown during checkout, shipping to that destination is currently unavailable.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier requirements, local regulations, or service availability.

If an order cannot be shipped as placed, we will contact the customer before fulfillment.

Contact Information

For questions regarding shipping, delivery, or this Shipping Policy, please contact:

Emitever Customer Support
Email: b2b@emitever.com

Our Customer Support Team typically responds within 1 business day.