Refund policy
Return & Refund Policy
Return Eligibility
Returns are accepted within 30 days of delivery. To initiate a return, please contact our Customer Support Team at b2b@emitever.com within the 30-day return window.
Returned items must:
- Be unused, uninstalled, and in original condition
- Include original packaging, accessories, and documentation
- Be free of physical damage, modification, or signs of installation
Items that do not meet these conditions may not be eligible for return or refund.
Return Authorization Process
All returns require prior authorization.
Once we receive your return request, our Customer Support Team will provide:
- Return authorization approval
- Confirmation of the return shipping address
- Any additional instructions required to process your return
Returns sent without prior authorization may be refused.
Return Shipping
Customers are responsible for return shipping costs unless otherwise stated as part of an approved resolution for a damaged, defective, or incorrect order.
We recommend using a trackable and insured shipping method. Emitever is not responsible for return shipments lost or damaged in transit.
Refund Processing
Once an authorized return is received and inspected:
- Refunds are typically processed within approximately 2 business days
- Approved refunds are issued to the original method of payment
- Please allow an additional 5–7 business days for the refund to appear on your account, depending on your financial institution
- Original shipping charges are non-refundable
Non-Returnable Items
The following items are not eligible for standard returns:
- Custom or special-order products
- Clearance or final-sale items
- Products that have been installed, altered, cut, or damaged after delivery
- Items returned outside the 30-day return window
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery at b2b@emitever.com and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will evaluate the issue and provide an appropriate replacement, return authorization, refund, or other resolution based on the circumstances.
Shipping and Delivery Claims
Claims involving lost, delayed, missing, damaged, or carrier-confirmed delivered packages are handled according to our Shipping Policy and are separate from standard product returns.
If you believe a shipment is missing or has been incorrectly marked as delivered, please contact b2b@emitever.com as soon as possible so we can review the shipment information and assist with the appropriate carrier process.
Return Address
Do not send a return without prior authorization.
For approved Emitever.com returns, our current return location is:
Emitever
12285 Colony Ave
Chino, CA 91710-2096
United States
Return authorization will confirm the appropriate return instructions before shipment.
Contact Information
Questions regarding this Return & Refund Policy can be sent to:
Our Customer Support Team typically responds within 1 business day.
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