Refund policy

Return & Refund Policy

Return Eligibility

Returns are accepted within 30 days from the original date of purchase. To initiate a return, please contact our Customer Support Team at service@emitever.com within the 30-day return window.

Returned items must:

  • Be unused, uninstalled, and in original condition
  • Include original packaging, accessories, and documentation
  • Be free of physical damage, modification, or signs of installation

Items that do not meet these conditions may be refused or subject to a restocking fee at our discretion.

Return Authorization Process

All returns require prior authorization.
Once we receive your return request via email, our Customer Support Team will provide:

  • Return authorization approval
  • The correct return shipping address
  • Any additional instructions required to process your return
  • Returns sent without authorization may be refused.

Return Shipping

Customers are responsible for all return shipping costs.
We strongly recommend using a trackable and insured shipping method, as Emitever is not responsible for lost or damaged return shipments.

  • Refund Processing
  • Once the returned item is received and inspected at our warehouse:
  • Refunds are processed within approximately 2 business days
  • Approved refunds are issued to the original method of payment
  • Please allow 5–7 business days for the refund to appear on your account, depending on your financial institution
  • Original shipping charges are non-refundable.
  • Non-Returnable Items

The following items are non-returnable:

  • Custom or special-order products
  • Clearance or final sale items
  • Products that have been installed, altered, cut, or damaged
  • Items returned outside the 30-day window
  • Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery at service@emitever.com, including:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging
  • We will evaluate the issue and provide replacement or resolution as appropriate.
  • Return Address

Do not send returns without prior authorization.

Authorized Return Address:
Name: Emitever
Email: b2b@emitever.com

Address:
12285 Colony Ave
Chino, CA 91710-2096
United States

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us at:
📧 service@emitever.com

Our Customer Support Team typically responds within 1 business day.