Privacy Policy

Last updated: September 27, 2026

Scope of this Privacy Policy

Emitever.com is operated by CUTELED LIGHT CO., LIMITED under the EMITEVER brand. In this Privacy Policy, “Emitever,” “we,” “us,” and “our” refer to CUTELED LIGHT CO., LIMITED in connection with the operation of Emitever.com.

This Privacy Policy applies to Emitever.com and the online services provided through this website, including shopping, customer accounts, customer support, project and product inquiries, wholesale inquiries, and communications with EMITEVER.

EMITEVER also offers a separate mobile application for compatible smart-device products. Use of the EMITEVER mobile application and related smart-device services is governed by the separate EMITEVER App Privacy Policy.

Our online store is hosted by Shopify, which provides the ecommerce platform and related technology used to operate portions of our website and services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use Emitever.com and related services, make a purchase or other transaction, create or use an account, request customer support, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully to understand how we collect, use, disclose, and protect personal information associated with our services.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with our services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.

Financial and payment information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information processed in connection with a transaction.

Account information, including account credentials, preferences, and settings.

Transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, as well as information about past transactions.

Communications with us, including information you provide when contacting customer support, submitting a product or project inquiry, requesting wholesale assistance, communicating through online chat, or otherwise contacting us.

Device information, including information about your device, browser, network connection, IP address, and other identifiers.

Usage information, including information about how and when you interact with or navigate Emitever.com and related services.

We may also derive or receive information related to these categories as permitted by applicable law.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, make a purchase, submit a form, request customer support, communicate with us, subscribe to communications, or otherwise provide personal information to us.

Automatically through our services, including information collected from your device when you use or visit Emitever.com and information collected through cookies and similar technologies.

From our service providers, including providers that supply technology, payment processing, fulfillment, shipping, analytics, customer support, marketing, or other services on our behalf.

From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve Our Services. We use personal information to provide our services, process payments and transactions, fulfill orders, arrange shipping, facilitate returns and exchanges, manage customer accounts, remember preferences, provide relevant product information, and improve the customer experience.

Customer Support and Communications. We use personal information to respond to customer service requests, product and compatibility questions, project and installation inquiries, order-support requests, wholesale inquiries, and other communications. This may include information you provide through contact forms, email, customer support tools, or online chat.

Business and Wholesale Services. If you request wholesale access, project assistance, volume pricing, or other business services, we may use business contact information and information about your company, project, purchasing needs, and communications with us to respond to your request and administer our business relationship.

Marketing and Advertising. We may use personal information for marketing and promotional purposes, such as sending promotional communications, measuring advertising effectiveness, and displaying advertisements for products or services on Emitever.com or other websites and platforms. Where required by applicable law, we provide appropriate choices regarding these activities.

Security and Fraud Prevention. We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect the security of our services and customers.

Legal Reasons. We may use personal information to comply with applicable laws and valid legal processes, respond to requests from government or law-enforcement authorities, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

If you create an account, you are responsible for keeping your account credentials secure. You should not share your password or other access credentials with others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy.

These circumstances may include:

Shopify, service providers, and vendors that perform services on our behalf, such as website hosting, information technology, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

Business and marketing partners that provide marketing, analytics, or advertising services. For example, Shopify may support personalized advertising using information about online activity across merchants and websites. These partners process information according to their own privacy notices. Depending on where you live, you may have the right to opt out of certain sharing or processing for targeted advertising.

Shipping and fulfillment providers as necessary to process, fulfill, and deliver customer orders.

Third parties you direct or authorize us to interact with, including where you request that we provide information to another service or use a third-party integration.

Our affiliates or corporate group, where appropriate for legitimate business purposes.

Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

Government authorities, law enforcement, courts, or other parties where disclosure is necessary to comply with applicable law or valid legal process, enforce our terms or policies, or protect our services, rights, customers, or others.

Relationship with Shopify

Emitever.com is hosted by Shopify. Shopify collects and processes personal information relating to access to and use of Shopify-powered services in order to provide, secure, maintain, and improve those services.

Information submitted through Emitever.com may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country in which you reside.

To help protect, operate, grow, and improve our business, we may use Shopify features that incorporate information obtained from interactions with our store, Shopify, and other Shopify merchants.

In circumstances where Shopify independently determines how information is processed, Shopify is responsible for that processing, including responding to applicable requests concerning privacy rights.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy.

You can also manage certain information and privacy choices through the Shopify Privacy Portal.

Cookies and Similar Technologies

Like many websites, we and our service providers may use cookies and similar technologies to operate and improve Emitever.com and related services.

These technologies may be used to:

• Maintain website functionality
• Remember preferences
• Understand how customers interact with our website
• Support security and fraud prevention
• Measure website and advertising performance
• Provide relevant marketing or advertising

Depending on where you live, you may be provided with controls that allow you to manage certain cookies, data sharing, or advertising preferences.

Your browser may also allow you to control or block certain cookies. Disabling some cookies may affect the availability or functionality of portions of Emitever.com.

Third-Party Websites and Links

Emitever.com may contain links to websites, services, or online platforms operated by third parties.

If you follow a link to a website or service that is not controlled by us, you should review that third party’s privacy and security practices and applicable terms.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

Information you choose to provide in public or semi-public areas, including third-party social networking platforms, may be visible to other users and may be used by those platforms or other third parties according to their own policies.

The inclusion of a third-party link on Emitever.com does not, by itself, constitute an endorsement of that third party or its content.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet or through other communications channels may not always be secure while in transit. Please do not send sensitive or confidential information through unsecured channels.

How long we retain personal information depends on factors such as whether the information is needed to:

• Maintain an account
• Provide our services
• Complete transactions
• Fulfill customer orders
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce applicable agreements and policies

We retain information only as appropriate for the purposes for which it was collected and as otherwise permitted or required by applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

• Right to Access or Know. You may have the right to request access to personal information we maintain about you.
• Right to Delete. You may have the right to request deletion of certain personal information we maintain about you.
• Right to Correct. You may have the right to request correction of inaccurate personal information.
• Right to Portability. You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you live, you may have the right to opt out of certain uses or disclosures considered a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws.
• Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option provided in those communications. Even after opting out of promotional communications, we may continue to send non-promotional messages concerning transactions, orders, accounts, customer support, or other service-related matters.

You may exercise applicable privacy rights using the options provided through Emitever.com or by contacting us using the information below.

You can also learn more about how Shopify processes personal information and exercise certain rights relating to Shopify’s processing through the Shopify Privacy Portal.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision regarding a privacy request or lodge a complaint with your local data protection or privacy authority.

International Transfers

We, Shopify, and our service providers may transfer, store, or process personal information outside the country in which you reside.

Where required by applicable law, transfers of personal information from the European Economic Area or United Kingdom will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, applicable United Kingdom transfer mechanisms, or another legally recognized basis for international data transfers, unless the information is transferred to a jurisdiction recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will post the revised version on Emitever.com, update the “Last updated” date above, and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or would like to exercise an applicable privacy right, please contact:

CUTELED LIGHT CO., LIMITED
Operating the EMITEVER brand and Emitever.com

Registered Office:
Rm 12, 17/F, Landmark North
39 Lung Sum Avenue
Sheung Shui, New Territories
Hong Kong

Customer Support Email: b2b@emitever.com
Customer Support Phone: +1 (669) 223-0472

Customer support for Emitever.com is provided online and by phone.

The Hong Kong address above is our registered corporate office and is not a shipping, fulfillment, or return address. For shipping and return information, please refer to our Shipping Policy and Return & Refund Policy.