Frequently Asked Questions

After your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier's tracking system.

If you haven’t received a tracking number, please check your spam folder or contact our support team.

Once an order is placed, it is processed immediately. If you need to change or cancel your order, please contact our Customer Service Department as soon as possible.

We’ll do our best to accommodate your request, but changes or cancellations may not be possible if the order is already being prepared for shipment.

Yes, we accept returns or exchanges for most items within 30 days of delivery. Please review our return policy on our website or contact Customer Service to start a return or exchange.

If an item is out of stock, you can contact our Customer Service Department to request an availability notification. We will notify you as soon as the item is back in stock.

Yes, we offer expedited shipping options at checkout. If you need your order urgently, please select one of these options. If you need assistance, feel free to contact our Customer Service Department.

Don’t worry, your order will be shipped within 1-3 working days. Once it has been shipped, you’ll receive a tracking number via email.

If you haven’t received the tracking number after 3 working days, please check your spam folder or contact our support team for assistance. Contact Us!

If you received the wrong item or if your item arrived damaged, please contact our Customer Service Department immediately. We’ll arrange a replacement or provide a solution as quickly as possible.

Once you click "Submit Order," your order is typically processed. If you haven't received a confirmation email, a few things may have happened:

1. There may have been an issue with your order or internet connection.
2. The order may not have been finalized due to an error.
3. You may not have clicked "Submit Order."

To resolve this:

• Check your spam folder for any emails from emitever.com.
• Log in to your account on our website and check your order history under "My Account."
• If you don't see the order there, it means we didn't receive it, and you should try placing the order again.

To select the right power supply, you need to know the total wattage of your LED strips and add a 20% buffer to ensure proper operation. Multiply the length of your strip by its wattage per meter and choose a power supply with a slightly higher wattage capacity.

No, a higher wattage power supply will not increase the brightness of the LED tape light.

A dimmable driver allows you to control the brightness of your LED strips. If you want adjustable lighting levels, a dimmable driver is necessary. Make sure to match the driver’s wattage to your LED strip's total power consumption.

As a general recommended guideline, the wattage of your dimmable driver or power supply should be at least 20% higher than the total wattage of your LED strips.

This ensures that the power supply operates efficiently and prevents overheating or stress on the components.

However, technically, a power supply with exactly the same or slightly lower wattage as the total wattage of the LED strip might still work, but it would be operating at or near its maximum capacity, which can lead to:

• Reduced lifespan of the power supply
• Overheating or malfunction over time
• Inability to handle voltage fluctuations or surges

To ensure a safe and long-lasting performance of your strips, the 20% buffer is ideal. If the power supply has a lower wattage than required, it risks not providing enough power, which could cause flickering or the strips to not work correctly.

For example, if your strip light installation requires 49W, choose a power supply that can provide at least 60W.

Provided the power supply output voltage matches the lighting’s rated voltage, a higher wattage power supply will not harm the LED Strip lighting.

The main difference is the voltage. 48V LED strips allow for longer runs without voltage drop, making them ideal for larger installations, while 24V strips are more common and easier to install for smaller setups. Both offer energy efficiency and flexibility in lighting applications.

COB (Chip on Board) LED strips have a continuous light-emitting surface, providing a smoother and more uniform light output compared to regular LED strips, which have visible individual LEDs.

COB strips are a great solution for applications where even lighting is essential.

Yes, most LED strips can be cut at specific intervals (marked on the strip), unless otherwise indicated to not be cuttable.

You can reconnect them using L-shaped connectors or strip light wire extensions, which we also offer for easy installation.

Yes, waterproof LED strip lights can be cut, but keep in mind that cutting them will expose the internal components. You’ll also need to carefully cut through the silicone casing.

To maintain the waterproof seal, you must re-cover the cut section using a waterproof adhesive, silicone, or end caps to prevent water from entering and damaging the strip.

Mounting LED strips is simple with our integrated tape on the backing of the strip light. Simply peel off the back cover to reveal the adhesive. Place the strip along the location where you want your lighting and apply pressure to ensure they stick.

You can also add stronger adhesive from our available options of mounting tape to provide a stronger and more secure adhesive solution.

Some of our LED strip lights are rated for outdoor use. Look for IP65 or higher waterproof ratings on our products for installations that are exposed to moisture, rain, or dust.

Link: Waterproof COB Strip Lights

Link: Waterproof SMD Strip Lights

For corners, our L-shaped connectors are ideal. For longer runs, use our strip light wire extensions.

All our connectors are easy to use and designed for secure and efficient connections.

To enable a remote the first time it is used, pull out the plastic tab from the battery compartment located on the bottom of the remote. If it is an older remote, the battery may need to be replaced. 

Most of our strip light options are dimmable, but not all LED strips are dimmable.

Check the product description to see if your LED strip is compatible with dimmable drivers.

If our strip lights are not dimmable they will be indicated as such. We offer a range of dimmable options for adjustable lighting.

Color temperature refers to the color of white light, measured in Kelvins (K). It ranges from warm to cool tones.

For example, lights around 3000K have a warm, yellowish glow, while lights near 6500K have a cooler, blueish tint. Most of our white strip lights fall between 2000K and 5000K on the color temperature spectrum.

A watt is a unit of power that measures how much energy is used or produced. In an electrical circuit, it’s calculated by multiplying the voltage (volts) by the current (amps).

For example, a device using 1 volt and 1 amp uses 1 watt of power. It's also how your electric company measures the energy you consume.

mA, or milliamp, is 1/1000 of an ampere (0.001 amp). Since LED strips often draw less than one amp of current, the current is measured in milliamps.

For example, if an LED strip draws 0.5 amps, it would be equal to 500mA.

An LED (Light Emitting Diode) is a small device that produces light when electricity flows through it. LEDs are energy-efficient, long-lasting, and commonly used in lighting products like strip lights.

Lumens measure the brightness of light as seen by the human eye. While we used to associate brightness with watts, today we use lumens.

When choosing LED strip lights, lumens are the key factor to consider. Always compare the lumen output of different LED strips to find the best option for your project.

User Manual (PDF)

Certificate of Compliance (PDF).

User Manual (PDF)

Certificate of Compliance (PDF)

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